Last updated: October 27, 2026
We want you to love what you order from Alizé Noirel. If something is not right, here is exactly how returns and refunds work.
Physical products (apparel)
- 30-day returns. You may return an item within 30 days of delivery.
- Condition. Items must be unworn, unwashed, with original tags attached and in original packaging.
- Return shipping. The customer pays return shipping unless the item arrived damaged, defective, or was not what you ordered.
- Exchanges. Need a different size or colorway? Contact us and we will exchange it, subject to availability.
- Final sale. Items clearly marked final sale cannot be returned.
How to start a return
- Email a.noirel@alizenoirel.com within 30 days of delivery with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Ship the item back with tracking and keep your tracking number.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days (your bank may take additional time to post it). Original shipping charges are refunded only when the return is due to our error.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including return shipping, at no cost to you.
Digital products and courses
Digital products, including the Built in Plain Sight course, are delivered instantly and cannot be returned once accessed or downloaded. If you have trouble accessing your purchase, or were charged in error, contact us and we will make it right.
Affiliate items
Some items on The Looks (for example shoes and handbags) link to Amazon through affiliate links. Those orders are placed and fulfilled by Amazon and are subject to Amazon’s return policy, not this one.
Contact
Questions? Email a.noirel@alizenoirel.com.